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FAQs

BLOOMING BALMS POLICIES FOR MASSAGE

Cancelation Policy

I understand life can bring on unexpected events. However I require 24 hours notice if you need to cancel your appointment. Cancellations on the day will be charged 50% of treatment cost. 

Privacy Policy

When making a booking I require certain information about yourself. This information will not be shared  with any third party.

Inappropriate Behaviour

Blooming Balm has a zero tolerance policy to inappropriate behaviour. I reserve the right to terminate a treatment with immediate effect and without refund if the client demonstrates any inappropriate behaviour.

How do I redeem a gift voucher?

Email or phone to redeem a gift voucher. Have the voucher code handy so i can verify it. Then we can discuss if it's a treatment or bespoke products you wish to have. We'll go through the relevant consultation form and get you booked in/ or products made and sent to you. Gift vouchers are valid for 6 months and are non-refundable.

FAQs ABOUT AROMATHERAPY PRODUCTS

How can I pay for my aromatherapy products?

You will receive a confirmation email with your invoice attached enabling you to pay via bank transfer for your aromatherapy products.  

When will my aromatherapy products arrive?

I aim to get the bespoke products made and dispatched within 7 working days. I will let you know if your product takes longer to formulate.

How much is postage and packaging.

Delivery for first class postage and packaging is £3.95 and free for orders over £50.

Local collection for aromatherapy products

If you would like to collect your order, simply email me when you place you order and I will refund the postage fee to you.

How do I return an order?

I'm unable to accept returns due to their bespoke nature and also hygiene reasons.

How do I redeem a gift voucher?

Email or phone to redeem a gift voucher. Have the voucher code handy so i can verify it. Then we can discuss if it's a treatment or bespoke products you wish to have. We'll go through the relevant consultation form and get you booked in/ or products made and sent to you. Gift vouchers are valid for 6 months and are non-refundable.

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