FAQs
BLOOMING BALMS POLICIES FOR MASSAGE
Cancelation Policy
I understand life can bring on unexpected events. However I require 24 hours notice if you need to cancel your appointment. Cancellations on the day will be charged 50% of treatment cost.
Privacy Policy
When making a booking I require certain information about yourself. This information will not be shared with any third party.
Inappropriate Behaviour
Blooming Balm has a zero tolerance policy to inappropriate behaviour. I reserve the right to terminate a treatment with immediate effect and without refund if the client demonstrates any inappropriate behaviour.
How do I redeem a gift voucher?
Email or phone to redeem a gift voucher. Have the voucher code handy so i can verify it. Then we can discuss if it's a treatment or bespoke products you wish to have. We'll go through the relevant consultation form and get you booked in/ or products made and sent to you. Gift vouchers are valid for 6 months and are non-refundable.
FAQs ABOUT AROMATHERAPY PRODUCTS
How can I pay for my aromatherapy products?
You will receive a confirmation email with your invoice attached enabling you to pay via bank transfer for your aromatherapy products.
When will my aromatherapy products arrive?
I aim to get the bespoke products made and dispatched within 7 working days. I will let you know if your product takes longer to formulate.
How much is postage and packaging.
Delivery for first class postage and packaging is £3.95 and free for orders over £50.
Local collection for aromatherapy products
If you would like to collect your order, simply email me when you place you order and I will refund the postage fee to you.
How do I return an order?
I'm unable to accept returns due to their bespoke nature and also hygiene reasons.
How do I redeem a gift voucher?
Email or phone to redeem a gift voucher. Have the voucher code handy so i can verify it. Then we can discuss if it's a treatment or bespoke products you wish to have. We'll go through the relevant consultation form and get you booked in/ or products made and sent to you. Gift vouchers are valid for 6 months and are non-refundable.